FAQs
COVE CREATIONS | SOUTHERN HIGHLANDS
How do I book your services?
You can book by contacting us through our website or social media. We recommend booking as early as possible to secure your date, especially for peak seasons.
Do you require a deposit?
Yes, we require a 50% non-refundable deposit to confirm your booking. The remaining balance is due 7 days before your event.
What areas do you service?
We are based in the Southern Highlands and service Wollondilly, Goulburn, and surrounding areas.
Travel fees apply for locations outside the Southern Highlands.
Do you offer delivery, setup, and pickup?
Yes! We provide a full delivery, setup, and pack-down service for all event hire items. Fees may vary based on location and hire package.
How long is the hire period?
Our standard hire period is 5 hours. If you need extended hire, let us know, and we’ll do our best to accommodate.
What happens if an item gets damaged during hire?
We ask that all items are treated with care. Any damage beyond normal wear and tear may result in a $100.00 repair/replacement fee.
Can I pick up hire items myself?
No, unfortunately we do not offer pick up.
How long does it take to create a custom sign?
Production times vary based on design complexity, but typically, we require 2 weeks' notice for custom signage. Rush orders may be available for an additional fee.
What materials do you use for your signs?
We offer a variety of materials, including acrylic, wood, vinyl, linen and more. Let us know your vision, and we’ll recommend the best option.
Can I keep my custom sign after the event?
Our signage boards are hire only. Our linen signs are a purchase item meaning this is yours to keep.
SOUTHERN HIGHLANDS SOFT PLAY
What is included in a soft play hire package?
Our soft play packages vary, but they typically include soft play shapes, ball pits, ride-ons, tunnels, and mats to create a fun and safe play area. We also offer additional
add-ons like themed decorations.
How long is the hire period?
Our standard hire period is 5 hours. If you need the setup for a longer duration, please let us know, and we can discuss extended hire options.
Is soft play safe for all ages?
Our soft play setups are designed for children aged 0-6 years.
Do you set up and pack down the soft play equipment?
Yes! We provide full setup and pack-down services to ensure everything is installed safely and correctly.
Do you clean the equipment?
Absolutely! Hygiene and safety are our top priorities. We thoroughly clean and sanitize all equipment before and after every hire. Additionally, we do a final sanitary wipe-down after setup at your event.
Do you have insurance?
Yes, we have public liability insurance to ensure a safe and secure experience for your event. However, adult supervision is required at all times.
Where can the soft play be set up?
Soft play can be set up indoors or outdoors on a flat, clean surface. If set up outdoors, we require shade or a covered area to protect the equipment from weather conditions. If the area is outdoors we require grass, concrete or similar, we cannot set up on gravel, mulch or uneven surfaces.
What happens if the weather is bad on the day of my event?
If you're hosting an outdoor event, we recommend having an indoor backup plan. In case of bad weather, we may need to reschedule or relocate the setup for safety reasons.
Can I move the soft play setup during my event?
No, for safety reasons, the soft play must remain in the designated setup area. If you need to relocate it, please contact us for assistance.
What if an item gets damaged during the hire?
We understand that minor wear and tear happens, but if an item is severely damaged, lost, or stained, a repair or replacement fee will apply.
How much space do I need for the soft play?
The required space depends on the package you choose. We recommend measuring your space beforehand and letting us know the available area so we can advise on the best setup.
Can I hire soft play for public events, playgroups, or corporate functions?
Yes! We cater to birthday parties, weddings, christenings, community events, playgroups, corporate functions, and more. Contact us to discuss custom packages for larger events.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends and holiday periods, as our calendar fills up quickly.
14. Do you require a deposit?
Yes, a non-refundable deposit is required to secure your booking. The remaining balance is due 7 days before your event.
15. How do I book a soft play hire package?
You can book through our website or social media. Simply send us your event details, preferred package, and location, and we'll take care of the rest!.